Shipping Policy for Express Rapic

Effective Date: December 31, 2024

At Express Rapic, we are dedicated to ensuring a reliable and smooth shipping process for all our customers. This Shipping Policy outlines the available shipping methods, delivery timelines, costs, and other relevant details. By placing an order on our website, you agree to the terms outlined in this policy.

1. Shipping Methods

We offer the following shipping options to accommodate your needs:

  • Standard Shipping:
    Delivery within 5-7 business days for domestic orders in the United States.

  • Expedited Shipping:
    Faster delivery within 2-3 business days for urgent orders.

  • Overnight Shipping:
    Next business day delivery for orders placed before the cutoff time.

  • International Shipping:
    Available for select countries. Delivery times and costs vary based on destination and customs clearance.

2. Shipping Costs

  • Domestic Shipping (U.S.):
    Shipping fees are calculated based on the weight, dimensions, and shipping method selected. Exact costs will be displayed during checkout.

  • International Shipping:
    Shipping costs vary depending on the destination country. Customers are responsible for any additional customs duties, taxes, or import fees.

  • Free Shipping:
    We offer free standard shipping for domestic orders over $100. This discount is applied automatically during checkout and excludes expedited or international orders.

3. Order Processing Time

  • Orders are processed within 1-2 business days after payment is received.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During high-demand periods, such as holidays, processing times may be slightly longer.

4. Estimated Delivery Times

The estimated delivery time depends on the shipping method selected:

  • Standard Shipping: 5-7 business days.
  • Expedited Shipping: 2-3 business days.
  • Overnight Shipping: Next business day (orders must meet the daily cutoff time).
  • International Shipping: Typically 7-21 business days, depending on the destination and customs clearance.

5. Tracking Your Shipment

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your shipment’s progress.

If you encounter issues tracking your package, please contact us at:

6. Address Accuracy

Please ensure that your shipping address is correct and complete at the time of placing your order:

  • Incorrect or Incomplete Addresses:
    Orders with inaccurate addresses may result in delays or additional fees for reshipment.

  • Address Changes:
    If you need to update your shipping address, contact us immediately. Changes can only be made before the order is shipped.

7. Shipping Delays

While we strive to ensure timely delivery, delays may occur due to:

  • Weather disruptions.
  • Carrier service delays.
  • Customs clearance for international shipments.
  • Peak shopping seasons or high-order volumes.

If a delay occurs, we will provide timely updates and assist you in resolving the issue.

8. Damaged or Lost Shipments

  • Damaged Items:
    If your package arrives damaged, please contact us within 7 days of delivery. Include photos of the damaged items and packaging, and we will arrange a replacement or refund.

  • Lost Shipments:
    If your order is marked as delivered but cannot be located, please contact us immediately. We will assist in resolving the issue with the carrier.

9. International Orders

For customers outside the United States:

  • Customs and Duties:
    International customers are responsible for any customs duties, taxes, or import fees. These charges are not included in the shipping fee at checkout.

  • Delivery Times:
    International orders may experience delays due to customs processing and clearance.

10. Returns and Refunds

For information about returning items or requesting a refund, please refer to our Refund and Returns Policy.

11. Contact Us

If you have questions about your shipment or need further assistance, feel free to contact us:

12. Updates to This Shipping Policy

We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page, and your continued use of our website constitutes acceptance of the updated terms.